Privacy policy

Introduction:

In order to register and benefit from our services, you need to enter personal data like name, address, phone number, credit card in addition to some other information. Student Store appreciate your trust and keen to protect the personal data of its users.

This privacy policy aims at helping you know the data we collect, the reason and how they are used. Privacy policy applies to the website, the marketing pages and mobile applications. We encourage you to read the Privacy Policy carefully.

What data do we collect ?

1. Information You Give Us: to register in the platform, complete a purchase or upload a product/service for sale, you need to enter your email address, first and last name, Date of birth, the name of the institution or company, e-mail address, postal address, phone number, and credit card number. We also collect parental information for users who are less than 15 years old.

2- Automatic Information: we collect your device data and how your device interacts with the platform and the services we provide. For example, we collect product usage data such as the features you use, the items you buy, the web pages you visit. We also collect data about your device and the network you use to connect to our products, including data of operating systems and other software installed on your device. It may include the IP address ... etc.

3- Bug Reports and Performance Data: We collect data related to the performance of products and find out what problems they have. This data helps
diagnose problems in the services you use, improve our services and provide solutions. The bug report can include data such as the type or severity of the bug, details of the program or hardware related to the bug, the contents of the files you used when the bug occurred, and data related to other programs on your device.

4- Data support: We collect data about, hardware, software and other details related to data support. This data includes contact or authentication data, the content of your chats and other communications ... etc.

5- Third Party: We might share some of your data with approved parties to complete certain action like delivering an order. Student Store ensures that your transactions go in privacy and complete confidentiality.

The purpose of collecting information:

We use the data we collect for the following reasons

1- To improve our business performance: Your data helps us conduct, improve and customize the services we provide. We use the data to carry out your transactions and to diagnose service problems, solve them, and to provide customer care and other support services at the best possible quality. We also use your data to continually improve our services, including adding new features or capabilities such as using bug reports to improve security features and identifying new features that need to be added.

2- To communicating with you: We are working to achieve effective communication with our valued customers, so we use the data we collect to provide and personalize our communication with you. For example, we may contact you by e-mail or other means to notify you when the subscription expires, remind you of the remaining items in your online shopping cart, inquire about a service, deal with a complaint, invite you to participate in a survey or tell you that you need to take an action to keep your account active. In addition, you can subscribe to e-mail subscriptions and choose whether you wish to receive promotional communications from the platform via e-mail, SMS, phone messages… etc.

3. We may share your personal data after your consent to be able to provide our marketing services such as using the data required for your payment account with banks and other entities that we deal with in payment in other financial services.

We are among the most trusted authorities in protecting your personal information, unless this information is required by law or in good faith believing that such a procedure is necessary in accordance with legal procedures, taking care to defend consumer rights and act under urgent circumstances to protect the personal safety of the platform's users or audience.

To cancel receiving ads:

We respect your privacy and give you the opportunity to be opted out of receiving advertisements for certain information. Users can disable receiving any or all ads if not desired. We also encourage you to frequently review the Privacy Policy to protect your information.